Privacy Policy

This Privacy Policy outlines the practices of De Montreal regarding the collection, use, and disclosure of personal information when users access our online casino services. We are committed to protecting the privacy of our users in accordance with applicable data protection regulations and gambling laws in Canada, specifically regulated by Loto-Québec (Société des casinos du Québec).

Information We Collect

When you register for an account or use our services, we collect various types of information, including:

• Registration Data: This includes your name, date of birth, address, phone number, and email address.
• Payment Details: Information necessary for processing transactions, including credit card details or other payment method information.
• Technical Logs: We collect IP addresses, browser types, operating systems, and other technical data automatically through cookies and other tracking technologies. This helps us improve our services and ensure security.

Purpose of Data Usage

Your personal information is utilized for several purposes, which include but are not limited to:

• Account Management: To create and maintain your account, allowing you to access our gaming services.
• Marketing Communication: We may use your information to send promotional offers, newsletters, and other marketing materials, provided you have opted to receive such communications.
• Anti-Fraud Checks: To monitor transactions and detect fraudulent activities, ensuring a safe gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may collect and process data to prevent illegal activities.
• KYC Procedures: Know Your Customer procedures may require us to verify your identity using the information provided during registration.

Data Sharing and Disclosure

We understand the importance of your personal information and do not share it with third parties except in the following circumstances:

• Payment Providers: We may share your information with payment processing partners to facilitate transactions securely.
• Verification Partners: Third-party partners may be involved in the verification of your identity and age, as mandated by law.
• Regulatory Authorities: We may disclose information to regulatory authorities when required by law or to protect our rights and interests.

User Rights

As a user, you have specific rights concerning your personal data, including:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to legal obligations that may require us to retain certain information.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team, and we will respond promptly to your request.

Cookie Policy

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your experience and analyze website performance. The types of cookies we use include:

• Essential Cookies: Required for the functionality of our platform, allowing you to navigate and use our services effectively.
• Analytical Cookies: Used to collect data on how users interact with our website, helping us improve our services and performance.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or through your account. Your continued use of our services after any changes to this policy signifies your acceptance of the updated terms.

Contact Us

For inquiries regarding this Privacy Policy or your personal information, you may contact our support team. We are committed to addressing your questions and concerns in a timely manner.

Governing Law

This Privacy Policy and any disputes arising out of or related to it are governed by the laws of Canada, specifically the relevant laws applicable in the province of Québec. Any legal actions or proceedings arising from this policy shall be conducted in the courts of Québec.

By using our services, you consent to the terms outlined in this Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal information as outlined in this document.